PPH11 Privacy Policy – How We Protect Your Data

Last updated: July 1, 2025

1Introduction

PPH11 ("we," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online casino platform at pph11.best. This Privacy Policy explains in plain language what personal information PPH11 collects from Filipino players and visitors, how that information is used, who it may be shared with, and what your rights are regarding your own data.

This Privacy Policy applies to all services operated by PPH11, including our website, mobile platform, games, promotions, customer support channels, and payment processing services. By registering for or using any PPH11 service, you confirm that you have read and understood this policy.

We've written this to be as straightforward as possible — no walls of legal jargon that leave you more confused than when you started. If you still have questions after reading, our support team is always happy to help. Huwag kang mahiyang magtanong.

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2Information We Collect

PPH11 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown:

Information you provide directly:

• Full legal name, date of birth, and nationality
• Email address and mobile phone number
• Home address (for identity verification purposes)
• Government-issued ID details (e.g., Philippine National ID, passport, driver's license)
• Payment method information (e.g., GCash mobile number, bank account details for InstaPay/PESONet)
• Username and encrypted password
• Preferences and communications you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session data including login timestamps, game activity logs, and betting history
• Cookies and similar tracking technologies (see Section 7 for details)

Information from third parties:

• Identity verification data from KYC (Know Your Customer) service providers
• Fraud screening results from anti-money laundering (AML) compliance tools
• Payment verification data from GCash, Maya, BDO, BPI, UnionBank, and other payment partners

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3How We Use Your Information

Every piece of data PPH11 collects has a specific, legitimate purpose. We use your personal information to:

Purpose	Data Used	Legal Basis
Account creation and management	Name, email, DOB, password	Contract performance
Identity verification (KYC)	ID documents, address, photo	Legal obligation
Processing deposits and withdrawals	Payment method details, transaction history	Contract performance
Fraud prevention and AML compliance	IP address, device data, transaction patterns	Legal obligation
Customer support	Account data, communication history	Legitimate interest
Sending promotional offers (with consent)	Email, mobile number, game preferences	Consent
Platform improvement and analytics	Usage data, session logs (anonymized)	Legitimate interest

We do not use your personal information for any purpose not listed above without first obtaining your explicit consent.

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4Sharing Your Information

PPH11 treats your personal data with the strictest confidentiality. We do not sell, rent, or trade your information. We share data only in the following limited circumstances:

Service providers and partners: We engage third-party companies to help operate the PPH11 platform, including KYC verification providers, payment processors (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard networks), cloud hosting providers, and customer support software vendors. These parties are contractually bound to process your data only as instructed by PPH11 and in compliance with applicable privacy laws.

Regulatory and legal requirements: PPH11 may disclose your personal data when required to do so by Philippine law, court order, or the directives of authorized government agencies including the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Council (AMLC).

Fraud and security investigations: If we reasonably suspect illegal activity, account fraud, or a threat to the safety of the platform or other users, we may share relevant data with law enforcement or other affected parties.

Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity. You will be notified of any such transfer and your rights will be preserved.

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5Data Retention

PPH11 retains your personal data for as long as your account is active and for a reasonable period afterward in accordance with our legal obligations. Specifically:

• Account data is retained for a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Transaction records are retained for seven (7) years for tax and financial compliance purposes.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained until you withdraw consent plus one (1) year.

After the applicable retention period, your data is securely deleted or anonymized so it can no longer be associated with you personally.

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6Data Security

Protecting your data is something PPH11 takes very seriously. We implement a layered security approach that includes:

• TLS/SSL encryption for all data in transit between your device and our servers
• AES-256 encryption for all sensitive data stored at rest
• Two-factor authentication (2FA) available for all player accounts
• 24/7 security monitoring with automated threat detection and alerting
• Regular penetration testing conducted by independent cybersecurity firms
• Role-based access controls ensuring PPH11 staff can only access data necessary for their job function

While we take every reasonable measure to protect your information, no online system is 100% immune to risk. In the unlikely event of a data breach that affects your personal information, PPH11 will notify you and the relevant authorities within the timeframes required by applicable law.

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7Cookies and Tracking Technologies

PPH11 uses cookies and similar technologies to provide a better experience on our platform. Here's what we use and why:

• Essential cookies: Required for the platform to function — things like keeping you logged in and maintaining your session securely.
• Performance cookies: Help us understand how players interact with PPH11 so we can improve page speed and usability. Data is aggregated and anonymized.
• Functional cookies: Remember your preferences, such as language settings and game display options.
• Marketing cookies: Used only with your consent to deliver relevant promotions. You can opt out at any time.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain PPH11 features.

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8Your Rights as a Player

As a Filipino player using PPH11, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data PPH11 holds about you.
• Right to correction: You can ask us to correct any inaccurate or incomplete information in your account.
• Right to erasure: You may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you can withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact our Data Protection Officer at support@pph11.best with the subject line "Privacy Request." We will respond within 72 hours and fulfill eligible requests within 30 days.

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9Children's Privacy

PPH11 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that a minor has created an account, we will immediately suspend the account and delete all associated data. If you believe a minor is using our platform, please report it to support@pph11.best right away.

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10Changes to This Privacy Policy

PPH11 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you via email or through a notice on the platform at least 14 days before the changes take effect.

The most current version of this policy will always be available at pph11.best/privacy-policy, with the effective date shown at the top. Continued use of PPH11 after the effective date of any update constitutes your acceptance of the revised policy.

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11Contact Our Data Protection Officer

If you have any questions, concerns, or complaints about how PPH11 handles your personal data, please reach out to our Data Protection Officer directly. Gusto naming malaman kung may alalahanin ka — para mapabuti pa namin ang aming serbisyo.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data rights have been violated. We encourage you to contact us first so we can address your concern directly.